Return Policy

Return & Refund Policy

1. Order Cancellation Policy

  • Within 24 Hours: We accept order cancellations and provide a full refund within 24 hours of purchase.

  • After 24 Hours: Once 24 hours have passed, or if your order has already been processed and shipped, we are unable to cancel the order or issue a refund.

2. Returns & Replacements

Due to the 100% studio-handmade nature of our squishy products, ALL SALES ARE FINAL. We DO NOT accept general returns, exchanges, or refunds once an order has been shipped.

3. Damaged or Defective Items (100% Free Replacement Guarantee!)

Every Miaomiao Squishy is carefully inspected and vacuum-sealed before shipping. However, if your item arrives damaged, defective, or incorrect upon delivery, don't worry at all! We will send you a brand-new free replacement.

To qualify for a free replacement, please follow these simple steps:

  • 24-Hour Notice Required: You must contact us via email (miaomiaosquishy@outlook.com) within 24 hours of delivery as shown by the carrier tracking record.

  • Mandatory Unboxing Video: You MUST provide a clear, uncut unboxing video. The video must start from the exact moment you open the shipping package, clearly showing the shipping label, package condition, and the issue.

  • Once your unboxing video is verified, we will ship out a free replacement ball right away! Without a complete unboxing video provided within 24 hours, we cannot process damage claims.

4. Important Notice: Play Durability & Outer Skin Maintenance

  • Consumable Toy Nature: Please note that handmade squishy balls are considered play consumables. Physical wear, outer skin tears, or punctures caused by sharp fingernails, jewelry, rough surfaces, or excessive force over time are natural outcomes of active play and are NOT considered product defects.

  • Replacing Outer Skins: If your ball's outer velvet skin ever tears during play, you don't need a new ball! The inner sensory core can easily be refreshed with a brand-new outer skin.

  • DIY Care Tutorials: For step-by-step video guides on how to change outer skins and maintain your squishy, please check our official tutorial videos on TikTok, Instagram, and our Website Guide Page!

5. Late or Missing Refunds (If Applicable)

If a cancellation/refund was approved within the 24-hour window but you haven’t received it yet:

  1. First, check your bank account or payment app balance again.

  2. Contact your credit card company or bank, as processing times vary and it may take 3–7 business days for the refund to officially post.

  3. If you have done all of this and still have not received your refund, please reach out to us directly at miaomiaosquishy@outlook.com.